To request assistance from the Virtuozzo Support Team, click the button and complete the web form.

We have recently changed some aspects of our support tools. Please visit our knowledgebase for details of these changes.

Premium Support

Get Customized Assistance from a Technical Account Manager here.

Phone Support Hotline

Virtuozzo Customer Support agents are available to answer your questions regarding Virtuozzo products and services, licenses and more. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.

Phone Numbers

+1 855-466-6670Toll-free
+1 425-689-7142US
+44 20 3389 8331UK
+49 89 143794365DE
+7 499 609-27-54RU

Virtuozzo Partner Support

If you are an Virtuozzo Partner, phone support is included in your Support contract.

Please use your Support code or existing open ticket number when you call. Your support code should be included in your partner agreement. If you’ve misplaced your code, please contact your Virtuozzo Sales representative.

Self Service Support

readykernel_logoReadyKernel™ Updates

Virtualization Suite

Products supported by Virtuozzo.

Self Service Support Resources

Knowledge Base

Search our database of articles for known solutions.

Documentation

Learn how to use Virtuozzo products.

Virtuozzo Forum

Connect with fellow Virtuozzo users. For information on specific Virtuozzo products, see the appropriate product forums.

Scope of Support

Download scope and limitations of support for Virtuozzo products.

Incident Deduction Policy

If you have a support contract that includes a limited number of incidents, one incident will be deducted from the contract when you create a ticket via our ticketing system or call center.

Virtuozzo credits either a support incident for those customers, who have a support account, or provides a refund of the payment made if the customer’s issue turns out to be a bug not previously known documented as bug.

If the issue is a known bug that is documented in the public KB then the refund policy does not apply.

Tickets submitted to Virtuozzo Customer Service regarding purchase or licensing issues will not be deducted from your support contract.

Get more information today!